Yesterday (Tuesday) morning the GM brought it up with me (his first day back from vacay). It was short bc I was giving out change for $100 and I wasn't paying attention. He checked the camera and he saw it was indeed an accident. In fact, while I gave out change I also simultaneously gave the customer back the $100. I was able to finish my shift. The GM reached out to his supervisor asking what to do about this. Like whether or now I have to pay it back. What's gonna happen when he hears back?

Also, what bothers me is he treated me different than everyone else. He was much nicer to other ppl than he was to me. It was an honest mistake. He even said mistakes happen. So why couldn't he treat me like everyone else?

[SorryShaped]

In the US, they cannot legally make you pay for a mistake made on the job.

[WishfulThinker66]

I don't think they can fine you for the mistake. However, there ARE consequences. If you have not had till trouble before, they shouldn't be legally able to fire you either. The norm for punishment is to first have a coaching conversation and verbal warning. On the second time that warning becomes a written one. On the third you are generally put on some form of counselling and probation. Upon the next problem or similar they would then have the grounds to dismiss you.

In the future, please stay alert.

It helps to count back change. I believe everyone handling cash should do so and it bothers me that people don't know how to.

Say the transaction was for $2.65 and your customer gives you a ten.... You would hand back 35cents and say to the customer, "that's three" hand a two "that's five" and "five is ten dollars". If you practise good cash handling as this such a mistake would never happen. Avoid then simply handing over what the till says to - makes sure to count it back.

Originally Posted by SorryShaped

In the US, they cannot legally make you pay for a mistake made on the job.

In some states that's legal.

so you gave the costumer the change dur + the $00 bill? not a good thing.
first off it will go on your employee record. at my company you are permitted up to a certain amount of $$ mistakes before @ 6 months before they will let you go.

go slow. go very slow,=..use the function on the machine that tells you exactly how much charge is to be dispersed. always.

they treated you different because they didn't lose $100+change for the company that day, and now they have t 0doo a close audit of all your shifts to see what else occurred

it is a big deal. a few dollars happens, but those in excess of $100,,then there is an issue

I worry for you...between this, your outbursts and behavior it seems like you must be running out of time there

what did the life coach day?,

Originally Posted by resurgam

so you gave the costumer the change dur + the $00 bill? not a good thing.
first off it will go on your employee record. at my company you are permitted up to a certain amount of $$ mistakes before @ 6 months before they will let you go.

go slow. go very slow,=..use the function on the machine that tells you exactly how much charge is to be dispersed. always.

they treated you different because they didn't lose $100+change for the company that day, and now they have t 0doo a close audit of all your shifts to see what else occurred

it is a big deal. a few dollars happens, but those in excess of $100,,then there is an issue

I worry for you...between this, your outbursts and behavior it seems like you must be running out of time there

what did the life coach day?,

She said they'll at least make me pay it back. At least? So is something else gonna happen when he hears back from him supervisor? He saw on footage it was an accident! An honest mistake. He even said mistakes happen. I didn't pay attention and wasn't aware of what I was doing as I did it. It just got busy.

[SorryShaped]

I'd research your state's laws and see if you could be required to pay it back

[Bill3]

How do they treat other people differently from you?

Originally Posted by ruby2011

Yesterday (Tuesday) morning the GM brought it up with me (his first day back from vacay). It was short bc I was giving out change for $100 and I wasn't paying attention. He checked the camera and he saw it was indeed an accident. In fact, while I gave out change I also simultaneously gave the customer back the $100. I was able to finish my shift. The GM reached out to his supervisor asking what to do about this. Like whether or now I have to pay it back. What's gonna happen when he hears back?

Also, what bothers me is he treated me different than everyone else. He was much nicer to other ppl than he was to me. It was an honest mistake. He even said mistakes happen. So why couldn't he treat me like everyone else?

Depending on what state you are in-they will probably take it out of your checks until itÂ’s paid up. If they looked at the cameras and saw it was a genuine mistake the. Maybe they will show you some leniency. It really depends on your track record there. A star employee with no issues would probably just have to pay it back and everyone will go on with their life..but IÂ’ve read in some other threads of yours that youÂ’ve run into other issues on the job. IÂ’m hoping you just have to pay it back and thatÂ’s it, but I donÂ’t know that exactly.

Originally Posted by Bill3

How do they treat other people differently from you?

He treated me like I didn’t exist. He also snapped at me here and there yesterday. He didn’t treat anyone else like that

[SorryShaped]

Originally Posted by ruby2011

He treated me like I didn’t exist. He also snapped at me here and there yesterday. He didn’t treat anyone else like that

I wouldn't pay it back without taking to a labor lawyer first

[WishfulThinker66]

i outlined the standard operating procedures for dealing with reprimand and punishment above. If they are not following this standard then you have grounds to contact the government Labour Standards Association to grieve what your employer is doing.... unless Ruby there is more to this story. Have you had a history of cash handling problems? Are you already on a counselling and probationary measure?

In the future, remember to always count back change. Never rely solely upon the cash register feature that indicates change due. You may have entered in the wrong amount tendered (ie. if they handed you a ten and you inadvertently hit an extra zero making the amount tendered $100 that would be a reason for the cash register to show you owed back in excess of $90 change). COUNT BACK CASH from the original transaction amount.

This is my 2nd shortage ever on this job. And I never had a write up b4.

to me it sounds like you are starting to stand on ice that is beginning to crack. your personality outbursts and now this 2nd money issue would sound to my like you should be worried. honestly just the personality issues would concern me...in my company 3 strikes and over a $75 limit you are gone. period, accident or not. company doesn't really care if you did it on purpose or not. seriously, you need to get your act together,

[divine1966]

Did the customer take that extra 100 you gave him/her? What a horrible person. Who does that???

I am surprised they put you on drive through. It’s stressful and busy and you are saying you don’t pay good attention. They need to move you in a less stressful position. Like up front facing customers, not drive through. Just my thought.

I was thinking the same thing. I shouldn't be on drive thru where cash is involved especially not when it's busy. Another thing bothering me is the fact that my supervisor is treating me like i'm invisible. He never really did this before. I been paranoid before, but he never actually treated me like this before. How come everyone else can treat me nicer but he can't? He's a lot nicer to everyone else than he is to me. I called yesterday to see if he heard back from his supervisor and it turned out she's on vacay. Then he said he can't talk to me. He never was this mean before.

Originally Posted by resurgam

to me it sounds like you are starting to stand on ice that is beginning to crack. your personality outbursts and now this 2nd money issue would sound to my like you should be worried. honestly just the personality issues would concern me...in my company 3 strikes and over a $75 limit you are gone. period, accident or not. company doesn't really care if you did it on purpose or not. seriously, you need to get your act together,

Yes but my first shortage was around $20. And really, what kind of a company would not take into consideration that it was an accident? What company do you work for? Cuz that's harsh.

[hvert]

The customer you mistakenly gave 91 dollars to was a jerk. Wouldn't be surprised if it was a counterfeit bill to begin with! Hope things calm down for you at work.

[SorryShaped]

If I could, I'd find a more suitable job. I'm reminded of a quote from Randal, "this would be a great job, if it weren't for all the @#$_ customers" though it probably doesn't apply here. I thought a joke might give levity

[WishfulThinker66]

Not be assigned drive-thru. I don't believe that is fair to the co-workers in the business. Everyone should be sharing all duties evenly regardless of how stressful or distasteful they might be - especially if on the same pay structure. Not being up to the task unfairly adds to everyone else's stress level and workload. Everyone has absolutely got to be able to pull their weight. It sounds to me like the employer is trying to be fair to every co-worker. They have got to be. Ruby, if they pull you from drive-thru you must realise that other taskings for you will become heavier accordingly.

[lizardlady]

a few thoughts....

I agree the customer should have pointed out the mistake - if they were aware of it. I've been known to toss my drive thru change in my bag without looking at it.

As for your boss not discussing the situation with you after the first conversation, he may have been told by his superiors not to discuss it until they get back to him. He may also be concerned about how you will respond given your history of outbursts.

Plenty of others gave you good advice about counting change back to the customer. Not only does it help avoid mistakes it's courteous. I used to have a job as a delivery driver. I made change for people at their door. If I made a mistake giving back change it came out of my pocket.

You said giving the $100 back to the customer was a mistake. We need to learn from our mistakes. What have you learned from this?

The amount of money involved has kind of been glossed over. IMHO, a 100 dollar mistake is a BIG mistake. Someone is going to have to be responsible. Accident or intentional the company is out that money.

[SorryShaped]

Originally Posted by lizardlady

The amount of money involved has kind of been glossed over. IMHO, a 100 dollar mistake is a BIG mistake. Someone is going to have to be responsible. Accident or intentional the company is out that money.

What's appalling here is that they will likely write off the loss, and take the repayment. This will give them a tax break, so they literally can make money from this. If they insure the till, they can claim that, too.

Ruby...if you are in the United States...call your local labor board and find out if your pay can be docked for a cash register shortage..this way when your manager talks with you about this you are already armed with information. It some states it is absolutely legal for your pay to be docked if your register is short so you may want to look into your local labor laws. A quick google search should help you find the number. You can also ask your case worker.

[divine1966]

Originally Posted by WishfulThinker66

Not be assigned drive-thru. I don't believe that is fair to the co-workers in the business. Everyone should be sharing all duties evenly regardless of how stressful or distasteful they might be - especially if on the same pay structure. Not being up to the task unfairly adds to everyone else's stress level and workload. Everyone has absolutely got to be able to pull their weight. It sounds to me like the employer is trying to be fair to every co-worker. They have got to be. Ruby, if they pull you from drive-thru you must realise that other taskings for you will become heavier accordingly.

I absolutely disagree.

Not every task is for everyone.

Ruby has special needs and work place knows that as they work in conjunction with her case manager. The issue isn’t that it’s a distasteful task, the issue is that this task might cause ruby lack of attention due to ASD, perhaps she needs to be cooking instead of counting money etc Companies are interested in productivity and things done right.

I have a side job in retail, had for years. It supplements my income. I have no special needs but there is a limitation to what I can do. I don’t lift anything heavy. They know it. And it’s fine. But I am extremely fast, personable with customers and never make mistakes so I am on a register ensuring no lines are formed. Other people do other things. It would be bad managerial decision to make me lift heavy items (it would take me forever and customers would be aggravated) and put someone who is slower with money and customers on the register (lines would be formed).

no ruby it's not harsh..the company wants to make $$ not lose it. they feel that the people they hire for cashiers can handle the job, plus the registers total out the amount to be handed over as change.

$91 is a huge mistake. even $20 is big. the $75 level we have is over a 6 month period...you just blew that away on one day. companies are in a make $$ not lose it business. and how do they know it was an accident and not deliberate? because you told them? really doesn't hold much truth. either way they are short cash at the end of the day regardless of if you handed cash to a friend, or it was a mistake, or that cash in in your pocket. at some point it becomes cost effective to not have you on cash register...and given your other issues, it would seem you are losing ground there...just saying. perhaps supervisors are just getting really frustrated.