[JayS]

Sorry, my mistake

[tryingtobeme]

It is hard when you are there for support, and talking to one person then more people come in. I for one shut down and can't talk. I believe the two people that were chatting and supporting one another should be able to go to a room, Mark it Private and put a password on it.

I have found that when other's join the support room, they get offended when the original two decide to go to a private room. People need to understand that not everyone on here can talk to more than one person at one time or doesn't feel comfortable with more than one person.

These people that get offended need to really understand that it is not about them personally. I know this can be hard for some, I have even found myself guilty of feeling this way, but it is something that people need to be aware of.

Most of the time people leave and make a private room not because they don't want everyone to know, but more that they are not feeling okay with sharing their life to the whole PC world. IT"S NOT PERSONAL!!!

[(JD)]

I have been involved in probably each of the discussions about this topic, many before we even had a support chat room to go into.

I don't go into it anymore when there are more than 2 already there, unless requested.

What I will try to do from now on... is when I see ONE person sitting there and I'm available for counsel, I'll go in and ask if they are waiting for someone in particular. If not, then I will make a NEW private support chat room and invite them to go there (giving the password.)
That will keep me from becoming sidetracked with others who enter, and it will free up the support chat room for the next member who needs it.
What do you think about the above being done as a common practice for all of us???

[Elysium]

Originally Posted by _Sky

I have been involved in probably each of the discussions about this topic, many before we even had a support chat room to go into.

I don't go into it anymore when there are more than 2 already there, unless requested.

What I will try to do from now on... is when I see ONE person sitting there and I'm available for counsel, I'll go in and ask if they are waiting for someone in particular. If not, then I will make a NEW private support chat room and invite them to go there (giving the password.)
That will keep me from becoming sidetracked with others who enter, and it will free up the support chat room for the next member who needs it.
What do you think about the above being done as a common practice for all of us???

I actually think this is an excellent idea.

This is the way I like to do it too. It isn't personal with me if I go with someone else into private chat either. I get drained and overwhelmed rather quickly if there are more than three in the support room, so if I'm doing my best to support someone, I'd much rather have our own private room so we can talk one on one.

I support this.

[JustAPixie]

I haven't read through all the posts here, but I do have a comment. I find that when I go to support, whether to give or receive, I ask if I'm interrupting, and most people will say no because they don't want to be rude and then I wait silently a while to see where the conversation goes, if I'm really welcome there or not. I know it won't always work out, people stop talking when someone enters the room, or they talk about something else, but it gives them the chance to say that I am interrupting, and I think people shouldn't feel bad when someone says they are....

[sunsetsunrise]

I WMD, what you talked about is what I used to do when I went to chat. I would just use the away status in the chatroom, then I would do private chats to assist people who required that from me. Sometimes I would go to a private room if I felt it was something pretty intense. But if it was just normal focused helping, I would just hang out in the chatroom on away status in private chat. It seemed to work for people. With the exception that I was usually on away status when I was in the chatroom. which might have looked rather odd to people.

[(JD)]

I have recently gone into the chat and sorted through who needs help that I can give. It is a bit awkward to be "away" and in a private chat in the support room, and I know that it bothers some in the chat room itself, wondering if people are just lurking and watching what they say. To each his own I guess. Too many aren't up to moving into a private chat room, maybe too deep in the throes of confusion ... and often a member doesn't know how to use the private chat window and the text goes up on the main chat (whether where others can read it or not( can be confusing as well.

I have found that when there are many in the chat room there are still only about 3 ppl chatting. If everyone is chatting, it's generally not a support chat but a social chat then lol.

"Just" be considerate I guess.

[sunsetsunrise]

Originally Posted by (JD)

I have recently gone into the chat and sorted through who needs help that I can give. It is a bit awkward to be "away" and in a private chat in the support room, and I know that it bothers some in the chat room itself, wondering if people are just lurking and watching what they say. To each his own I guess. Too many aren't up to moving into a private chat room, maybe too deep in the throes of confusion ... and often a member doesn't know how to use the private chat window and the text goes up on the main chat (whether where others can read it or not( can be confusing as well.

I have found that when there are many in the chat room there are still only about 3 ppl chatting. If everyone is chatting, it's generally not a support chat but a social chat then lol.

"Just" be considerate I guess.

Yes I agree. It actually was of concern to even me. It did not feel right to be on away status while being there. I finally decided to just post in the forum area. It eliminated the delema.