[AAAAA]

I have a laptop that is about 18 months old. It's had an issue with the power cord going bad every three months. It was replaced three times under warranty and I purchased TWO after the warranty period was over. Less than three months later the power cord is bad again.

I did some research, this is not a unique problem there are pages and pages of people having the same problem. I contacted customer service and asked specifically if there was an issue with this machine and this power cords. Customer service stated that the problem was fixed and I would not have any more problems. Since this was an online chat, I have that comment in writing. That was November 6th.

The beginning of January I get the blue screen of death, that happened because the power cord was bad an unable to recharge the battery and the computer had no power.

Customer service is now unwilling to discuss this. They are sorry for my trouble, but if I would like to purchase a new cord they'll connect me to sales! What has happened to customer service these days?

[sabby]

How frustrating!!

I would go directly to Customer Service Supervisor...do not take NO for an answer. Let them know if they don't make good on THEIR issue then you will write to every single online store that sells their product and put in complaints, including places like CNET and other places that give ratings on products. I would also mention a call and letter to the BBB.

Too bad there aren't lemon laws for computers like for autos...LOL.

Hope you get some solution!


sabby

[Christina86]

It's strange... everyone seems to have more problems with their Dell computers than me. I've had mine for 4 years, and never really experienced a single problem (except viruses). Hope you smack some sense into someone though and get things straightened out.

[wisewoman]

I bought a dell laptop when my son graduated High school as a gift and a tool for college. He didn't use it much and when he got to school 5.5 hours from home if I remember correctly, the usb ports did not work. I spoke with someone from India I believe and had deep communication issues. ERRRR. I stated he was 18 years old, away from home but had the comp w/him. Then they wouldn't speak with me because I was not the owner. Eventually after having him pull memory, reinstall everything, put in new hard drive etc, He got a new computer and yes even that had power cord issues. However, when my agency of many years decided to come out of the dark ages they got us all Dell Lattitud c 16? Those power cords were death, the keyboards were loose after 6 months, mouse on touchpad would not work etc. I learned tricks about pressure points to keep mine working but I was a happy girl when I left that job for many reasons, including DELL. Now, if you are looking strictly at PCS, look at IBM or Lenovo and get extended warranty. I have been happy with mine. Wish I could tell the model # but it doesn't matter, T something. And they still do stand by their product. Now, this may get me banned for life but.... Here goes. P.cs are duds, macs have always been best except lately I have seen some products with issues but I have a blue bonde imac sitting on the desk downstairs with hard drive and memory maxed, cd/dvd burner, works w/excellence, would be better if I actually cleaned or covered the keyboard as cats love to lay on the key board. So that machine is what, 10 years old? And then I had a 3400c laptop and a clamshell laptop..... They never had "issues" Great machines but now Apple is cranking out new stuff so quickly that it's hard to keep up. Reminds me of microsoft. However, after all of that I go Mac. If you insist on a PC, get a lenovo/IBM, extended warranty, use linux or something else if possible, use firefox to protect more from pop ups and viruses and use the free virus and addware programs so often mentioned on here. I am currently using an i Book G3 w/600 MHZ powerPC, 384 mb ram and it works as fast or faster then the IBM with 2x as much speed and memory.

Wow, you never asked for that did you? Sorry your Dell blows chunks, I bought several adaptors/power cords from after market sources at half the price. Good luck.

[AAAAA]

Oh, I'm going up the chain of command with them. I am waiting for a call from their corporate office. The man I spoke to was also from India and I believe a major part of the problem was that there was a communication problem. They read off of a script and cannot deviate.

I've owned several Dell's over the years and this particular laptop E1705 is by far the worst computer that I've ever owned. The ironic thing is that tomorrow the Fed X guy will be here with my Valentines Day present, a Dell XPS. I told the customer service man if I do not get that call from corporate prior to delivery that system will be going back.

They keep telling me that they haven't heard of this problem before. I asked if they looked at their own website, because there are pages and pages of people with this exact problem. It's just so frustrating because they don't care.

[wisewoman]

They are big and you are small, they don;t care. But you are awsome for staying on their trail I would send the new one back as well. Good sticking up for you! Keep yacking at them. It helps us all.

[mandazzle]

Dell drives me crazy also. I have 4 computers, all of them Dells. The one downstairs was so messed up I had to get it reset. The other 3 are all new, so I haven't had any problems with them...yet. =\

[heyjoe]

I had a Dell that they eventually had to replace but they were impossible to deal with, and would not even listen to their own technician that they sent to my house, only after protracted sessions on the phone. I was hung up on a few times and these were people who were in Texas before they outsourced to India. I found it ironic when i read that Dell was sending those jobs overseas. I would NEVER buy a Dell again.

[AAAAA]

Corporate called. It seems that the reason that the power cord was not shipped the beginning of January was because.... they seem to be having a problem with that particlar cord and it has been replaced with a different model. Which is why the jackass on the phone could not generate a new order.

Now, why couldn't the guy on the phone just tell me that? He couldn't get out of the "I can connect you to sales" loop! The corp. office could not answer that question, but they are *cough* looking into the matter. Right!