Dealing with rude coworkers and customers....

Happy Thanksgiving everyone! I'll be working today and Black Friday, ugh! I get time and a half today since it's a holiday, yay!

My job at Ulta has been OK so far except for when I'm on the register. I still don't know how to do some things w/o help. Yesterday I got my first really rude customer. This moron held up the line and complained about how no one knew anything about the products and then sat there for at least 15 minutes or more trying to decide between two eye creams.

There was a long line so I tried to give her a hint and tell her that she could return or exchange whatever she didn't like like a few times. She then snapped at me and told me not to rush her and then asked for someone else to help her. I said sure.

Another customer told me that she was being rude. She *****ed about me to the other cashier and held up the line once again. Ugh! My head will explode if I have to deal with anyone like her today or tomorrow! My background check for the grocery store finally cleared!

I just called them. I emailed the manager last night. I left a message for them. I'm guaranteed 28 hours a week there plus I get medical benefits, a 401 K, paid sick leave, holiday pay, and paid vacation time too as well as a 10% discount. I'll be a deli clerk. I won't have to dress up, and it's closer to where I live.

Plus, the people there have always been nice and friendly. Most of the girls at Ulta are snotty and cliquey. Most of them flat out ignore me when I've tried to say hi and bye to them. The other day I said bye to a group of them who were all standing by the register. They just stared and me and said nothing. WTH? Ugh! Why would they act like that towards me when I've tried to be nice to them? Some of the people there are nice. The managers are OK.

I'm quitting that job once I start working at the grocery store. Doing stock is tiring at times. I hate having to bend down as it hurts my knees and feet. The managers there are OK, but they are merely polite to me. I don't think that they really like me that much, but whatever.

I have to fill out the paperwork for the grocery store job soon. For now I'm trying to relax before I go back to hell, I mean work until 2:30 a.m, I hope the other job will be less stressful. The people there seem friendlier and more mature for sure. Those snotty *****es can suck it, lol!

If customers and co-workers are a problem you should talk to your Human Resources

It sounds like you have a workable plan, and I hope you get the new job and do well there!

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Thanks, but it doesn't matter now as they probably wouldn't care that much knowing them. The managers are friends with the snotty girls. Some are OK, but they can be weird in groups.

It doesn't matter now since I'll be filling out the paperwork for the other job soon. I'm expected to start Sunday if I can fill out everything tomorrow. The manager who hired me won't be there, so hopefully someone else can help me.

I'm hoping that this job will be less stressful. I'm sure that the managers and my new coworkers will be nicer and more mature. The girls at Ulta are mostly in their 20's. Only some of the vendors are cool, but the younger girls are kind of immature at times, some of them. To hell with them, ha!

I don't feel to bad about quitting so suddenly as I'm sure they would've let me go after the holidays anyways. I have a real future with this place and guaranteed hours and benefits-

I might complain about some of the girls attitudes towards me before I leave to a manager, ha ha.

Good luck with your new job.

Maybe it's because you're a temp? Like they don't see the point in forming a working relationship with you because you will be gone after Christmas? Not that it excuses them from ignoring you of course, and it sounds unprofessional, workplace is not schoolyard we all have to try to get along - it saddens me when people are petty with co-workers.

Rude customers, well that's part and parcel of customer facing jobs I'm afraid. Most of us don't enjoy that aspect, all I can suggest is shrugging off the bad experiences and focussing on the good ones - that helps me feel more positive about my day.

Actually the really awful customers can be a source of amusing stories in the staff room where I work - it's good to share the load with others in the same boat and let off steam. Often the rudest most pettiest customers can be unintentionally comic I find. Unless it's plain abusive/threatening (a colleague of mine had her life threatened, nothing funny there - that's a matter for security), then keep calm, diffuse with apologies/validation and shrug it off then laugh about it later if you can or focus on what went right that day instead.

Good luck in your new job!

I don't know, maybe? But how would they know that for sure? They should've at least tried to be polite to me and not so damn rude at times. Some of the people there were nice, but most of the young cashiers would ignore me and so did one of the hair dressers there. I mostly ignored them back until I needed their help, but I was friendly to them a few times.

One girl made me laugh. She was helpful by herself, but she was weird in the group of petty *****es who ignored me when I said bye to everyone one night. One of the lead casheirs there did help me pick up some stuff that I dropped so her behaviour baffled me.

She did laugh at me once when I waved to her at a meeting. WTH? And one ***** was like, oh, no wonder she's so fat, she's eating chips. I felt like telling her off, but I decided to not give her the satisfaction of seeing me upset. I ignored her.

Why are some people so mean like that? I was nice to them. I didn't get stuff right away, but who does? Weirdos! I think that I was the target of relational aggression as they mostly did cashier work while I mostly did stock. And I'm quiet and shy and didn't have many friends there. Only one girl talked to me most of the time, a hair dresser.

Some of the other vendors would be nice to me at times. They were cool. Why do shy people tend to get picked on? I don't get it. The people at this other place are older and more mature it seems like. The deli manager seems easy going.

I'm going to fill out the paperwork soon. I'm getting benefits. I'm going to go back to Ulta soon to mess with them and come in and dress all nice and if they ask me about why I quit, I'll exaggerate everything and say that I'm getting paid a lot more than I am and that it's a f/t job with great benefits and that the people there are cool, nice, and that everyone there likes me. And that I get to wear comfy shoes and that I don't have to bend down and hurt me feet and knees anymore.

That'll make them jealous, lol!!!! I'm so bad, huh? Can't wait for that!!!! Sorry to hear about the psycho customers. Most of the ones I dealt with were fine except for one rude *****. And last night some idiot let her kid almost run over my foot with a scooter. I should've told her to stop her kid from doing that. She said nothing. God, I wish that I wouldn't dropped some shampoo accidentally on that brat, lol!

She asked five zillion questions too, ugh! I sure hope that I don't get people like that at my new job! It's just food, so I doubt that things can get that bad! lol! Wish me luck everyone!

Oh, and I told the manager everything but she didn't seem to care. She didn't even say sorry or that she'd even talk to them. WTF? She is friends with all of them. *****s. Should I talk to another manager about this? They're all friends btw. She didn't even know when I'd get my last check. WTF? Weird! And I'm missing 4 overtime hours from my last check. I'm pissed. I hope that I get it on my next check or I'm threatening to call H.R and then the news if I have to, lol.

Can I offer you an observation that maybe you should consider in your personal relations with people? You have a tendency to come across in your posts as having a very large chip on your shoulder. You complain about the maturity level of the people you work with, yet you write about other people in a very gossipy, hostile, and condescending manner, you call people names, and you sound extremely immature yourself. Note: I'm not saying you "are" those things, but you do come across that way through your descriptions. I wonder if you are coming across that way to people around you, they are sensing judgment and hostility; and therefore, they are keeping their distance.

I don't say these things to be rude, but to perhaps help you see what others may be picking up on about you that seems to create constant problems with your coworkers. You are going to have to deal with customer and coworkers and managers no matter where you go to work, so I hope you will have better luck in not personalizing everything that goes on with others.

NONE of us get along with every person we work with. There will ALWAYS be groups of workers who group together, usually several different groups. The trick is to not take it personally if you aren't part of "that" group. Just find a few people you do get along with well, and learn to let the rest roll off your back. Otherwise, you'll be miserable pretty much anywhere you work.

Best of luck on your new job venture. Hope it works better for you.

For what it's worth you are expected to work at work and not socialize. You are there for a paycheck, not to laugh and chat with friends. The sooner you realize this, the better. If you want to socialize, your job should not be the first place you look. At the end of the day the paycheck is what is important not the gossip. That being said, Lola is on to something. If you talk to coworkers with the same attitude and judgement you use here, I don't really blame them for wanting to keep you at arm's length. Do you want to see a change in your coworker's attitudes towards you? Be the change you want to see. If you want people to be friendly and approachable, you need to be the same way. If you are snotty and judgmental then you'll receive the same back, and in spades. Just a thought to keep in mind.

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Thanks for your honesty. I'm not rude, judgemental, or anything like that. I truly am a nice person in real life. I do get mad at times when people treat me in rude and nasty matter. I was NOT expecting to be their friend at all.

I was nice to them. I said hi and bye and asked them if they needed help at times. I only expected them to be polite and not go out of their way to shun me and stare at me like a freak just for saying bye to them. Why am I being seen as the problem here when I was nothing but nice to everyone?

And what about that girl who called me fat indirectly? How could I not get upset at that? That's harassment. I did nothing to those people at work. I was never anything but nice to them. I didn't care about fitting in or making friends. I was nice to everyone though.

I didn't expect everyone to like me, but to be treated so rudely is uncalled for. Why am I being blamed for being a part of the problem? Of course get mad when people treat me badly. Who wouldn't be upset at being treated that way? I don't go around calling people names and insulting them in real life. I keep to myself and I just tell my friends a few things and vent on here too.

They never even gave me a chance. One girl laughed at me for trying to say hi to her. So why am I being seen as being the hostile one? Did I laugh at anyone or call anyone fat? No. I didn't even say a thing about them when this all happened, so perhaps they thought that they could bully me and get away with it. I'll never let that happen again.

Keep in mind that a lot of young girls can be immature, and often are. Sorry, but in general that's true. I hate to generalize, but I did some research on this company and a LOT of other people have said the same thing, that a lot of the people there are rude and immature as well as cliquey. See what is written on indeed.com and you'll see what I mean. It's not just me having a chip on my shoulder.

I find that people often treat introverts and shy people, or people who are different in general badly. Or at least shun them w/o giving them a chance or trying to even get to know them. It's not fair at all. So that's partially why I'm upset. I try hard to be nice and open, but I'm often ignored and shunned by most people. It makes me want to give up and not even bother trying to be nice anymore.

Since the people at this new job seem nice and mature, I will give them a chance. I said hi to a guy in the office today. See, it's not me. And not everyone is like this towards me. So your opinion of me is a bit off. I do get upset on my posts at times since I am a sensitive person.

Wouldn't you be mad to if you were me? I was being treated like crap by some of the people there for no apparent reason. Who calls people fat in front of them? Really, who does that? And I'm hostile or whatever? I don't get that. No offense, just saying. And who ignores people who try to say hi and bye to them? Rude people, that's who.

I did talk to some of the people at work who were nice to me. Most of the customers were fine. I just have a hard time dealing with rude people at times. I don't deserve to be treated like crap for not being like everyone else or for not being perfect, outgoing or whatever.

Oh, and I didn't talk badly about anyone at all for the whole month I was there. I did complain about one rude customer, but don't most of us do that? I wasn't rude to her btw. I only complained about her and one customer who let their kid act up, that's it.

I did complain about how I was being treated to my one friend at work. She just told me to not take things personally. The managers were fine with me and so were the vendors and a few of the nicer girls there. I just had issues with a few of them there. So there is no real chip on my shoulder. I'm just pissed at being treated badly for no reason. Like I said, wouldn't you be too? I did NOT go to work to make friends for sure. I did NOT care about fitting in. I was merely polite to everyone there.

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I was only there for a paycheck for sure,, not to make friends. All I was expecting was to be treated with kindness, respect, and common courtesy. I did not get that most of the time there.

When you say hi and bye to people, wouldn't it upset you to if they just sat there and stared at you like you were weird for even trying to talk to them? Who does that? Rude people, that's who. I'm not calling people names, I'm telling the truth about how they are. I'm being honest, not gossipping or being mean.

I'm not snotty or judgemental at all. I'm a very nice person. I just happen to be shy and introverted and if other people think that I'm snotty or weird for being that way, then that's their problem and there's nothing that I can do about that.

Who calls people fat in their presence? I did nothing to that girl. And who laughs at someone who tries to say hi to them? So who's the rude, snotty and judgemental person now? Of course it's them. I'm not being mean, that's what they are, mean and snotty. I did nothing to them at all, so why would they be so mean? They didn't even give me a chance. So I started ignoring them back after awhile. Wouldn't you if all you got were weird stares or the people that you tried to be nice to would just flat out ignore you and not even look at you? I bet you would do the same thing.

So I was the one who kept them at arms length after some of them made it crystal clear that they didn't like me or even wanted me to say hi or bye to them. They kept me at arms length for no reason that I can think of. So why am I being seen as the one with the problem here? Would you go out of your way to be nice to people who made it clear that they don't like or respect you? I don't think so.

I would not go out of my way to be friendly but I do keep my work discussions professional. As in work stays at work and home stays at home. They are coworkers, not friends. Ignore the gossip and the pettiness and do your job. That is why you are there is it not?

When people at work are rude you ignore it and do your job. Someone talking badly about how you look once and not even to you is not harassment. Sure it's catty and gossipy but that's not harassment. Now if these women sabotage your job or do things to try and get you fired, now that's harassment.

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That's exactly what I did. I did ignore their stupid gossip and pettiness, but it did bother me to be honest. I tried to play if cool and have a whatever.attitude or just walk far away from them and ignore them when they were being stupid, but I was still annoyed by their unprofessional behavior.

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I try my best to do just that. Why are some people like that when you're nothing but nice to them? I don't get that at all!

What would you have done if someone made an indirect and mean comment about the way that you looked in your presence? Would you call them out, look at them funny, say something to H.R or the manager, or ignore them and not let them know that they hurt you? I ignored her as I think that most bullies love to hurt people and get off on hurting other people.

I'm actually pretty good at dealing with difficult customers. I learned some tricks in my interpersonal relations and communications course in College (everyone should take that class). I try to do a compliment sandwich where you give a compliment, relay the bad or less easy news and finish with something validating. A lady I used to work with said I have a way of telling people to fluck off and having them genuinely thank me for it by the time I'm finished. They have books on how to deal with difficult people. Some people still set me off though and I will stop and get someone more capable if I've met my match

Good luck and (((hugs)))

Customers are not allowed to abuse you and we should never be made to feel it's acceptable for them to do so. Assertiveness is a skill everyone should be comfortable using when the situation calls for it.

Yeah, I'd call them out. One time all the girls in the office were laughing and making fun of this girl down the isle near the break room. Apparently when you came out of the break room, the angle would allow you to see right down this poor girls shirt. So all the catty girls decided to just laugh hysterically. I ran right down and told the girl what was going on and she thanked me. She didn't know people could see down her shirt. It's human kindness to inform a person. I don't expect much from people anymore....I've seen too much and people don't always get kinder when they get older....it can be the opposite just to warn you. There is no way to understand what makes these people tick. They don't know what makes them tick either. I think it's sick and wish they would get a clue but I'm no genie and can't grant wishes

((((Hugs))))

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Lucky you!I have read a lot of books on stuff like that as well as psychology. I have more than a fee Dummies Guide for stuff like that, lol. I need to read that stuff again.

How exactly do you tell people off nicely and then have them thank you for it? Please teach me how to do that Jedi mind trick Yoda, lol!

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Wow, that's so mean! If they were guys, it'd make more sense, but you'd think that us girls would have each others backs! Poor girl! That was very nice of you to let her know that!

I agree with what you said. It's sick and sad. I guess that some people just like to get a kick out of making someone else feel bad so that they can feel better about their lives or themselves. It's disgusting. On the bright side, there are still some good people out there.

This is off topic, but after a long hard day at work only one cashier was in line and I had a huge basket of stuff. Since I had no time to cash my check, and my cards were maxed out, all I could do was write a check. Well, I haven't done that in years, so I was told that the cash center was closed then.

Soon after that an angel of a woman paid for almost $50 worth of my food and booze. Wow! She was super sweet! I offered to pay her back, but she refused payment. The world would be a better place with people like her in it. Another time one guy gave me money for gas when I got lost and didn't have enough money to get home, and I was far away from home too and maxed out once again. I left my new card at home and took the expired one with me, duh! OMG, those people are the best! But the sucky ones outnumber them by far unfortunately!

I do have a good feeling about this new job! I'm sure I'll be a lot happier there, and I have a real opportunity for growth there! It's not another low paying dead end job. I don't ever want to be a manager, but maybe I could handle being an assistant manager if it's not to stressful. I don't deal to well with stress as I have depression and anxiety issues.

Man or women it's ridiculous not to tell someone. How would they have felt if people were laughing at them. The ringleader of the situation was a heavy set lady with large boobs she did'nt support well and they always looks sloppy, for lack of a better word. Perhaps we should have all made fun or her for it. She was a nasty piece of work and made fun of everyone when she was so far from perfect...but she kissed the bosses butt and the boss liked her gossipy nature so she got promoted over and over. *scratches head*. They get rewarded for being jerks. I just don't get it.

I have so many stories where complete strangers have shown me great kindness and saved my life on a few occasions. Great people are out there but they are not as abundant as I would like. While the cruel ones are not as sparse as I prefer. But I do have some amazing and moving personal memories of kindness of strangers as well as many examples throughout history.

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I know! People like that suck! Maybe one day they'll get toilet paper stuck to their butt or shoe and no one will tell them about it and then they'll end up being laughed at. Let's hope that karma will get them sooner or later, lol.

That fat lady sounds nasty. She is ugly on the outside and inside for sure. Your boss is really weird. It sounds like your boss is a jerk too. She sounds like a miserable person who has to make other people feel bad so that she can feel better about herself. Maybe she does get laughed at or looked at in disgust outside of the office. Maybe those mean girls at work laugh at her behind her back too. Is she single or divorced? Maybe she's just a bitter old hag.

If there's any justice in the world, those mean girls will end up laughing in her face about something sooner or later. For now it sounds like she's the queen bee and that they're all afraid of her for some reason. T

They want to be next in line for raises and promotions too, so her but probably gets kissed too. That's disgusting. That boss of yours is a moron for falling for such fake and manipulative behavior. Hopefully she'll end up getting fired once a better manager takes his place who'll see right through her and realize how awful and immature she is. I wouldn't last a day in that place. It'd be like going to hell everyday. I don't know how your survived working there.

I'd like to hear your positive stories. That's great that there are still some good decent and kind people in this world. It's to bad that it's illegal to slap idiots, lol!

Here is one of those moments of kindness since you asked to hear of them.

When I was 17 I had just broken up with my boyfriend and was heartbroken. My friends and I decided to go out of town to an amusement park which was a few hours drive. We got a hotel room and we're going to the park early in the morning. I was with 2 couples and they started getting intimate and it really made me hurt thinking about my boyfriend and I decided they deserved some privacy so I took a little money and drove around till I found a fast food restaurant. The drive through was shut down and so I went in. When I came out I had locked my keys in the car. I had a couple dollars on me at best. I told the people in the restaurant and they said "sorry, nothing we can do". I couldn't remember the name of the hotel or our room number. I called home and my mother went to Reno without telling me so no answer. I tried to call friends. I should have called the police but I was 17 and sobbing hysterically and by this time forgot what direction the hotel was in or how to even get back to it. I made frantic phone calls for hours as I sobbed. A lady came out and asked me what was wrong. I told her and described the hotel and she knew where it was and drove me there. The relief I felt when getting back to my friends was unbelievable. I asked her "why did you help me" she said "because I'm a Christian and that is what we do". I'm not religious but I will always remember her face and her kindness. I consider her an earthly angel and I'm grateful she came to my rescue that night.