[(JD)]

IDK

I've spent nearly 9 hours this past week and tonight with McAfee tech support...and now it's down to a phone call tomorrow?

I can't download McAfee virus program.

Not sure exactly when my issue began, but it's been since Windows Vista service pack 1. McAfee says it has no compatibility issues with it. O k.

I've jumped through all the hoops, cleared caches, uninstalled possible issue programs (ad-aware, etc) I finally, the other day, "officially" uninstalled my McAfee, according to guidance of McAfee tech. and now I can download the download manager, but the manager cannot access it's own McAfee site. Plus, the McAfee virtual technician .exe prgm downloads, but when it goes to get data, the navigation/access to the webpage is cancelled.

I've been using Firefox due to intense problems with IE and Vista. But McAfee had me reinstall IE7, saying it works better with McAfee for downloading. (Once I got the program running, I could go back to Mozilla and redownload ad-aware etc.) Well? IE won't even load the McAfee site page!

I can't go to any websites other than here and maybe another that I trust as secure in the meantime.

ANY ideas... post them up!

[Christina86]

Dump McAfee, and get another program instead?

I've had too many problems with it... What about the other one, what's it called... umm... it's pretty popular. Norton? I think.

[(JD)]

Norton never caught anything for me. But that was years ago... IDK I have over a year on McAfee, though I'm sure I'd get a refund... but what's to say I won't have issues with norton...it could be with the service pack 1 for vista and no one wants to admit it? hmmm if I don't get satisfaction with adv tech on phone... maybe I'll just delete the service pack and see if the problem clears.

[Christina86]

I missed the "Vista" part... I don't know anything about that OS, otherwise I'd continue with my advice. But then again, I'm not the best techie.

You could go over the Geeks to Go website... they should (hopefully) be able to help you there.

[Zorah]

we used Norton for years, but in the last update download we took from them there was a worm, it took us 5 months to get rid of it & Norton were very unhelpful. we ditched it.

deleting service pack 1 could well be the way to go, don't know if anyone will remember but us, but when the first service pack for windows xp came down it was so bad that most people did delete it & wait a few months (could have been a year in the end) while the glitches were fixed

Good luck with it , Sky

[Behindthemoon]

i used to use Norton but after i i used Vista it refused to work. i dont know if the same thing happens with McAfree or not .But i want to make sure the computer is safe enough when you are using Vista even you dont have any anti-virus program intalled. Nowadays the virus comes through quite different paths than it does maybe five years ago.

[(JD)]

Yep, going to remove the svc pack. I found this on the web:

"A change to the Kernel Patch Protection ("PatchGuard") feature in the Vista kernel that prevents security companies like McAfee and Symantec from integrating as tightly with the OS as they could in previous Windows versions. This will include a set of APIs aimed at helping developers write code that interacts with this security feature."

So I'll see if that is the glitch.

[(JD)]

No that didn't help. I'm leaving it off for the time being. At this point it could also be something I picked up while not having McAfee.

Isn't it fun to be the puppets of these great minds as they battle back and forth in the universe of computering? NOT.

As for trying to download it with IE... IDK but 20 minutes wait for the program to boot is a bit much for me (That's IE trying to boot, not the McAfee download.)

[wanttoheal]

Daughter uses avg and it seems to work well with vista. It's a free download at AVG Antivirus website if you want to check it out.

[(JD)]

Well, I'm on the older computer now. I had a crash of the newer one...and of course had nothing on it to see if it was a virus etc... I was able to get it to boot in safemode, but that only accepts passwords, and I don't have a password on that machine (Yes, will write microsoft about that!) It doesn't have a print id for safemode. But after booting it in safemode, it booted normally and I was able to begin restoring it...

well, in a manner of speaking. The service pack 1 for Vista removed all the previous restore points. So my hopes of restoring prior to downloading the pack were dashed. I'm currently restoring to the first checkpoint after the svc pk.
That will take a few more hours... and then I will be able to talk to Mcafee about how to get their product to load.

I suppose Gates has done this so that we won't need norton nor mcafee? I'm all for that, actually. I may get my 14 months still up for McAfee, refunded if nothing else! McAfee didn't call, btw. Just as well at this point.

Grrr. And they are the geniuses on this!

[(JD)]

McAfee called tonight...but will call back tomorrow since my computer is STILL restoring (how many hours now???) Guess it's the whole system that got messed up... could be wonderful microsoft (but that might be politically based so I'll not talk much more about it.) However, McAfee says they will take control of my computer assuming it isn't dead, and will be able to tell me where and who the problem is I'm sure McAfee wants to say it's microsoft's problem? Frankly, I don't care WHO or WHAT.. .just someone FIX IT!

Might as well continue my rant... because computers were supposed to do all sorts of wonderful things for us, which they haven't (and have done things that weren't touted but are good!) Going paperless comes to mind, and saving time also, as what it would for us. NOT NOT NOT

[Zorah]

Sky, honey, have you checked what McAfee are planning to charge you for this ? Norton wanted $120 hourly & that was 18 months ago at least.

As to your last point, it frustrates us terribly that a cheque now takes anything up to 10 days to clear, whereas, pre-computer, it used to take 3 days maximum

[(JD)]

No fees were mentioned. They've called back each night now, but the computer is STILL "restoring the registry" after 24 hours!!! I've waited this long... might as well let it go another day eh?



McAfee wasn't happy that the computer crashed, and that I wasn't able to use it to clear the problem...since they had me remove McAfee! So I guess they are somewhat liable? That they have my money for another 14 months of service, they better keep trying to help me. If I only had the one computer I'd be spending lots of moola at the movies

[(JD)]

Well they called again tonight,.. and it turns out he was able to fix my older computer which I'm using now. The other one has been "restoring registry" for 40 hours or so now. I'll give it to 48 at least before I end that.

Very intelligent and understanding guy "Bob" in India. He assures me that is his name. He had a slight accent and perfect, no really, perfect English. If all help from India was like what he gives, I wouldn't have a problem

ANY way, it appears the problem is with my IP. They aren't compatible with most of what is being updated today. Good ole Earthlink.

I'm not using it right now, just the service through mozilla. I have to uninstall it from the newer computer once it's done (if ever!)

Just thought you'd want to know.

[Atredies]

Sky that ip prob is a load of huey. There are two types of IPs...a standard IP and what is known as IPv6. While vista and various other OS's can use IPv6 no other version of windows can handle it. Earthlink, AOL, cable, etc are not using IPv6 at this point. Which means it is not an IP issue. As for issues with Anti-Virus. Avast is the only one to use. AVG generally crashes a computer and Norton and McAfee I love as a technician becuase I make so much money removing the viri they let thru. Best of luck to you. Dump the Restore if not done. Grab your original Disk and trash the whole system putting Vista back on fresh and go from there.

[(JD)]

Ok, thanks for this info.

Good chatting with you the other night, btw!

I have since wiped the harddrive and reinstalled Vista. It took 18 hours the first time, when I first bought it nearly a year ago, and this time it was only and hour to set up and personalize. That means it did have a major issue from the store.

Anyway, it fixed the basic issues. It comes with McAfee on it...but it's the trial version and I have paid sub. so I need to continue on that.

I am now trying to set up the wireless network...running my Toshiba xp and router in the office, and using the new Toshiba (blue) in my bedroom. I put the hex key info in and only have "limited" connection.

I've done just about everything... and fixed everything through the network and sharing center. There were more than a few issues. The only one I can't seem to figure out now is that it fails the Ping test. No responces DHCP server.

The intel tools give info but either I'm brain dead or it is confusing on it's own.

Would the DHCP server be the XP computer in the office, the one running the network?

Huge thunderstorm just moved in... gotta go.. but help if you can, I'll check back.

[Mystry]

Check this out _Sky... web page ...The reason you aren't able to ping another computer might have to do with firewalls and or your antivirus program

Sky i found this it might help you understand the DHCP thing.

http://kb.iu.edu/data/adov.html

[(JD)]

Thanks both...

I've told it to select a new IP addy... because yes, they are normally both on the same one... didn't help

I've turned OFF the only firewalls I have found, the windows and the McAfee... but only on the one computer...but will turn them ALL off and see what happens...

The repair wizard says that 120 packets (up to 160) are being noticed but none are being received... that's from the computer that isn't receiving them... ok. If the doggone program knows how many there are, and it's receiving enough data to see them, why isn't the computer also "receiving" them? Makes me wish I had played around with packet radio when my older son was #1 in the State doing so.

Well, I'm almost there. I'm so far ahead of where I was just last week on these problems... gives me hope of figuring it out. Now when I do figure it out, if I can just REMEMBER it!

[(JD)]

ok... the settings on the office machine wasn't allowing Ping, and was allowing other incoming ONLY. So I changed that. Still not full conectivity.

That's another thing... It says I have LIMITED access on my network. So I am connected...but what? The office computer has a setting that isn't allowing full access? Now where would that be located...

[(JD)]

Me again.

Ok, I think I have accessed all the right windows, and clicked on all the correct things (and not on ICS! since I'm using a router...)

Now,
the host computer is XP and runs the network wizard, which won't run on the Vista computer. I have to manually set it up?
the Vista/wireless says the host network is hidden or the wireless network settings don't match the settings of the network. (Ya think??? )
the vista/wireless diagnostics says (in response to diagnosing the problem) to make sure the network settings match the router or access point settings.

Wish I'd bought another XP using computer! I almost installed xp when I had to wipe the harddrive and reinstall vista ... hmmmmm

Am I having fun yet?

What if.... I plug the router into the Vista, and pretend it will be the host.. .will it automatically set it up with the same settings then?

genius at work here folks, don't interrupt


edit: would you believe the battery on the vista/wireless just died? Guess I have to drag the power cord into the office now too. I'm too silly!

[Zorah]

darling (((((Sky)))))

this is exactly the kind of issue that caused us to convert our whole network to Linux

we have a network running now that includes this property & another property about 20 miles away (we are about to move, well asap)
configuring those wireless routers is the pits

all our puter expertise is with mainframes, lolol, we are used to being able to make the puter do what we want it to do this does not appear to apply to these silly personal computers

[Mystry]

Try this out..
Network Map in Windows Vista does not display computers that are running Windows XP

Problem occurs if the Link-Layer Topology Discovery (LLTD) Responder component is not installed on the Windows XP-based computer.
(Install LLTD Patch on XP computer)
Download LLTD Patch from this link:

http://www.microsoft.com/downloads/d...displaylang=en

once u install the patch, XP and Vista shud start working fine.
Do no forget to enable Network Discovery, File Sharing, Printer Sharing, Password protected sharing (this will enable u to have a password when u connect to other comp).. from the Network and Sharing center in Vista..

Hope this helps

[Mystry]

here _Sky is another app that might help with your problem...
network magic ...this is a freebie or you can try the pro version for 7 days

[(JD)]

:hugs

To those helping me figure this out.

Now, I downloaded the network magic program...and tried to also copy it to a disk so I can load it onto the other computer... when I realized that my DVD/CD RW/R isn't seeing CDs! So I put an RW DVD, with files already on it and made so more can be added (and I have) says it won't "boot" or something silly.. I make them bootable! I went looking for the device manager to fix the problem but it says there isn't one.

While in the device manager I saw were both 1334 and the wireless connections were disabled..so I enabled them, and then. voila` the wireless flips back to disabled...and again and again ... I am checking and typing in use this device (enable) and the check off... hmmm device mgr says no problem with it... but there has to be a conflict or something. Why isn't the manager or something telling me where/what??

That may be the issue, and it may be an additional issue today.

Ok...so I'm off to get my Blue again and connect it to the net and download network magic (seems to me it already has it)...

So early in the morning, to not only be awake but trying this??? (You see why I don't think I can handle a WEBSITE!)