I have run out of patience!!!!

This started last October.......I needed a new heating system in my home in Kentucky....knew it when I purchased the farm, so it wasn't any surprise. I decided that with the price of propane which was running me $800/month during the winter last year that I would go with the heat pump system which was supposed to be very economical.

My friend was also having a heat pump system put into the farm he was re-finishing, so he suggested that I use the same person.....gave me a good deal & yet wasnt so low I thought it strange.

The heat pump was installed in October & for some reason, they didn't catch that the compressor was bad initially but it was too warm to tell that the system wasn't really working until November. My lights were dimming every 2 minutes & that didn't make sense.....turned out that the compressor was bad from the factory......so the guy ordered another compressor.....took so long, I finally asked & he said they had sent the wrong compressor & that the right one was on back order because there were several heat pump systems that went out of the factory with bad compressors at that same time. The right compressor finally came in around mid December.......all that time, I was using the air handler unit to heat my house.....the air handler unit eats up electricity like a pig (no offense to pigs meant). Because the weather was so bad, the guy couldn't get the right compressor installed......more bad weather in January, the ice storm the end of January & February. Finally in March, I called again....what stupid excuses could there be now....the weather had many nicer days that it could be installed.....he said he would be out to install it & never showed up. I called & left a not very nice message telling him he had no more time to get it finished & if he couldn't do it himself, to hire someone to do it. The next week & still nothing.....I called back & he said he had hired someone to come out & install the compressor & that all they had to do was finish up with the freon......he would get them out that day to finish.

I was supposed to be running errands later that day, but was running late as normal.....there at my door came the local heating company telling me that the guy who installed my unit called them to determine what was wrong with my system.......SAY WHAT???? I know what's wrong....the compressor was supposed to have been installed the last week & it needed freon.....this wasn't making any sense.

Turned out these guys were hired by the man who installed my unit & they lied to him about installing the compressor & he was going to pay them for doing the work that evening......good thing I caught what was going on even if I didn't understand it at first. Anyway, I still didn't have the good compressor in & gave him until the 22nd when my electric bill cycle was done for that month to get the new compressor installed. Sure enough, he had another man come out & do it a day late, but at least it got done....but the unit still wasn't working.....wouldn't switch to the A/C.....found out bad wiring going to the thermostat.....so I had a working heater.....no A/C....not a problem right now....but I want the stupid thing done....it was last October when it was supposed to be installed correctly......6 months later....

I turned in all my electric bills to the manufacturer.....I had only been paying what was reasonable on the amount because it was understood they would pay what was caused by their faulty unit that came to my house that way from the factory.......In 4 months, it ran up over $2300 in electric cost......of which I paid $1000 of it. I didn't have any more money to pay them with than that I it was what other homes were paying with heat pump systems.....so I felt it was fair. I got a call from the manufacturer which was Goodman/Amana & they told me they wouldn't cover anything on my electric bills because it was a warranty situation & warranty states it won't pay electric cost caused by their units being bad.......my demand wasn't under warranty....it was because of factory defect!!!!! But they wouldn't listen & said they had taken it to management & to the CEO & that was that......no appeals....no nothing.

So I went on the rampage to get all the information to prove it was a factory defect.....I called the guy who installed the unit asking him for all the information & the distributor he did the business through. I would get an I'll get it to you & then he would come back & ask me if I had my electric bills together for him to take care of it.......like I would trust anyone to take care of my business....especially someone I saw who was not very competent at getting information straight.....I am not that stupid thank you. Anyway, this went back & forth long enough that when I came home from horse back riding last week, they had shut off my electricity.

I called the electric company & they told me how much I needed to get it reinstated......I didn't have any money left from all my bills this month.....California property taxes, federal & state taxes......there was no money to pay anything but what I set aside to make payment on this last bill that I expected Goodman's help with as the heat pump wasn't working all the time during the period for this electric bill either & it was way higher than I could afford also.

I called the guy who installed my system & let him have it.....told him because of his imcompetence, I now had no electricity & didn't have any money to get it turned back on. Turned out his niece had died of cancer & it took him back to when he lost his son to cancer a few years ago.......a little sympathy, but when you have responsibilities, you do need to handle the other things & all I was requesting was information, not that he had to do anything.

Well, he came driving down to my house with the check for the electric company to get my electric turned back on.....so I had electricity by 7pm that night......I gave him a list of information I was demanding & I called up my lawyer before the electricity was turned off.

My lawyer said the only thing he can do is write a letter of demand with all the information I am putting together. Turned out this guy wasn't a licensed HVAC person & had to have other licensed people with him to install it....don't know if that was what he was hiding or not.......but now that he has money involved in my electric bill...just a little less than 1/2 of what I am demanding from the manufacturer, he will be willing to give me the information I need.

My lawyer said that if they refuse to go along with his demand letter, I would have to go to Texas to file in small claims against them........for over $1300....you betcha. If they don't agree to pay the amount I state now......I will be in Texas so fast. Don't think they realize who they are messing with, but I hate being cheated by big companies.....I hate being cheated by anyone as far as that goes.

I am fighting mad right now & they finished off my patience long ago, but when my electricity was turned off.....that was the last straw.

Debbie

(((((((((((( Debbie )))))))))))))))
I hope this gets resolved for you soon.

((((Debbie)))

I am sorry for this situation.....it seems when things are all resolved & going wonderfully for me, they are not for you...

You are always so wise and helpful. I may not always be in your league of handling life, but I am trying................................

(((((Junerain))))))),

Just remember, I have a few dozen years of headaches I have had to deal with already......by the time you get to this point your wisdom will have grown immensely....things will make more sense & the correct actions will come to you.

Honestly, sometimes I have to sit back for a few days to clear my mind so it can realize what action needs to be taken next. Sometimes that is why it takes me so long to resolve problems, but when I feel it's taking a long time, others wonder how I an figure out the solution so quickly. What feels like forever to me seens like a short while to others. The difficult experiences we go through the more knowledge we get on how to handle life.....guess that is one good thing about getting older...lol.

Just keep living & learning from life & you will continue to gain wisdom. I know there are areas you have experienced & have knowledge in where your wisdom shines......it is just part of life that our wisdom grows out of our experiences.....so in some ways, we should be happy for the experiences we have otherwise we would not have the wisdom we have gained......there is always good that comes from the bad.....sometimes we have to look harder than others to find it.

Debbie

((((((((((((((((((((((((eskielover)))))))))))))))))))))))))

beads also not even remotely close to being able to handle all that you do so well.....................so let us just say this,

Go get 'em Deb and give 'em what for!

sending hugs and prayers your way,

marsidotz

Marsidotz (beads),

Thank you for your hugs & prayers & "go get em's" & "give em what fors",

The extra encouragement definitely helps....it seems that so many times thing happen like this & I have lost patience & am just now willing to sit back & take it....pushed far enough.

I remember when finally broke down at the end of my career, I felt like a tiger who had been beaten into a corner. I always through....either I will come out of that corner fighting & taking no prisoners or I would just melt away in the corner into a tiger puddle, never to swing my claws again. For almost 10 years, I was that tiger puddle.....but I have finally gained back the fighting tiger person I was before they tried to destroy me at work. I was always a fighter for what I felt was right.....it feels good to know I hadn't lost that "go get em" attitude completely. Thing is at times now, I will end up feeling beaten down again at times & really have to watch out for that

Thank you again Beads for your support,
Debbie

You are an awesome Lady, there Debbie... and you will get thru this, and what's more, you might even find a way or a person to contact to assure that you are satisfied with such a sacrifice.

You strike us all as a brilliant Person, so determined and efficient, and that being so, I worry not about you... although I feel your pressure and anxiety.

Better days are ahead... so let's keep looking up, and panting our dreams up near the stars, or in the ripples of a water stream... we will get where we gotta go.

Notice we never see the birds dropping outta the sky, or animals laying out, with 'I give up' signs? Geesh, sometimes you think we got it bad, then we look into the ocean world, oh my!

Just a little digression for us! A change of scene to refresh!

You are someone I listen to intently, Dear Debbie.. and where there is a will, you find the way!

Stay well, and enjoy the upcoming summer... it will be here like, soon!

xoxoxoxo

Debbie,

While I am so sorry that you had to deal with all of this, I am so awed by your ability to stand up for yourself and to fight for what's right! That's such a great strength.

It shouldn't take so much energy to resolve issues with contractors -- just get it right!

Ellen

Oh yea, it gets worse from there.

I got a call from the electric company last week telling me that the check the guy wrote was bad & I had until Thursday to get them the money......like I have no money.....I can't make up the money....don't have a printing press like the US government.....not only that, they wanted that $556 & another $117 on the monday....then another $305 by the 17th & another $235 by the 31st.....all the manufacturer wouldn't stand behind their crappy unit they sent to have put in my house & the stupid guy who installed it screwed up. I called he guy immediately & he assured me he would take care of it Thursday morning.....when I called him Thursday morning.....he said yep....I took care of it......so Friday morning.....I don't pay attention to the fact my internet went down & then all of a sudden, my computer quit....thinking what the????

Yep....they shut off my electricity.....cause the guy never got in the check......had told me that right after he wrote the check that he lost his check book & there were checks written against it.......so what was his excuse for not taking care of it & telling them he would have in in by 9am.....then he would have it in by 9am on Friday (all unknown to me)......so he never got the check in....when I called him madder than h$)), he told me....they said they weren't going to shut it off......duh......but no, he didn't have the money in his bank....all he had was $300 & he needed money for the weekend.....so I could live on no money & still have to pay the electric bill......It's a good thing he wasnt anywhere close to me at that point.....so he promised he would have the money to me the next tuesday morning & he was doing me a favor by paying my electric....LIKE I DON"T THINK SO. IF it wasn't for his stupid incompetence in the first place, I wouldn't be having this problem.....not only that, but he still won't get e the paperwork I need to have to take to my lawyer....I know he's covering up something.....he had promied the paperwork.....(all the receipts so I can prove that it was a manufactur defect & that they sent out the wrong compressor & that the right compressor was on back order (at least that was the story he told me).....thinking that story was a lie as much as everything else cause now he's telling me.....blah blah blah...privacy act....blah blah....I don't have to give you that information.....yep.....knowing he's lying big time......the war goes on....except I blew up at him last night.....yesterday Tuesday....supposed to get me the money in the morning so I can cover my check.....

He called my friend & told him he was out of town, taking a car out of town & would be back in the afternoon. I called in the afternoon & he was in the hospital with his friend Tommie who was having a heart attack. I called him back to find out what hospital he was at & I would come get the check.....he was in Cinciniti. I left a voice mail that told him I was going to be taking him to court as it was plain that he was cheating & lying........He called back & said how he was doing me such a favor paying my electric bill in the first place.....& how if he was going to cheat me, he wouldn't even answer his phone....told him con artists & compulsive liers do the same thing he was doing...they always answer their phone & BS their way through everyhing with lies......so I had no intention of believing anything he said..when I told him if he wanted me to believe him they he was going to have to prove it because he hadn't done one thing he said he was going to do...not only that but would call & say he was going to be there & never show up.

I AM SO MAD>>>>>TODAY IS LAWYER DAY EVEN IF I DON'T HAVE AN APPOINMENT!!!!!!!

I can't handle this any more....I can't communicate with him....he is a total moron.....there i something wrong with this guys mind as I have only deal with one other stupid guy as bad as him....& that was the stupid painter that painted & messed up my house......I am only using people who give me references & who come back with all outstandings...sadly after he started doing my heatpump system....I could tell all he was doing was throwing buzz words around without knowing anything....it was obvious to even me whodoesn't know anything about heat pumps...not only that but he couldn't explain how they work.

This is causing my anxiety lever to be so high I am not handling it well. Last Friday, I finally talked to the district manager of the electric company & he told me how they were being so kind with what they were requiring.....I told him that was BS & that I didn't have the money & they could just leave the electric off until I got it settled cause I didn't have the money....they kept forcing & forcing & they still want more than I have each month to pay......I AM READY TO HIT SOMETHING SO HARD IT WILL DO PERMANENT DAMAGE (IF NOT BETTER).

I am really loosing it right now.....I am pushed to the end of my rope & it's not a good idea to push me to that point.....cause I'm out for blood when people treat me like this....I have had too many time where I have had to walk away & loose....it isn't going to be this time....I don't have the money it the first place....THIS IS WAR

Debbie

would you like another rope to hang on to?
beads has the other end adn we will not let go of you.
keep fighting for what you know is right.
go get em tiger!!!!!!!

praying that you WILL WIN,
with complete confidence,

mary and all of us beadys

Hi Mary & beadys,

Thank you very much. I sure would love that other rope to hang onto.....think I hit the end of the one I was on & it's still a long way down....

Not giving up the fight until I see a win this time.
Just gotta find the energy.....its faaaaaddddddiiiiinnnnnnngggggg

You are a very special friend,
Debbie

Hmmm You can call and threaten him with a call to the FTC if it's a business, or even the State's attorney and if he's a freelancer, you might think of who you can threaten a call to.. IRS or local city licensing bureau... you know?

I'm sorry you're so upset, and I would be too I think (I think I have been in the past.) The anger doesn't do you any good internally (I know you know this, just a gentle reminder.) Breathe. Being angry won't solve it any sooner. Breathe. It is money, but it isn't worth more of your health. Breathe....

let us know what else you think of to do... find support there somewhere... BBB? Call him hourly? Squeaky wheel...

This too shall pass. *But yeah, it doesn't mean something else won't fill it's place.*

Sorry, I'm burned out too. Best I can do hon.

Hey Eskie. I might be wrong in saying this, but i absolutely know the anger and frustration your going through. When i had the problem with Murphy Oil. It took me just a few minutes online to find their main office in Arkansas. I called and called, must have been 20 times in a row till they got sick of transferring me to someone else and someone else that they finally put me through to the president of Murphy Oil. I told him exactly what the hell was going on and I expected this to be taken care of at this very moment and if it wasnt i was calling the police and having every single one of those workers behind my house arrested. He thanked me for calling and informing him of this situation. I hung up and within 10 minutes 3 suits from the local Murphy Oil company here were at my front door. They removed the crane out back, removed all of the workers. Took pictures of the damage to the house. And made sure the problem would not happen again. And it did not.

I'm just suggesting calling both the electric company and the company with the faulty compressor and dont stop calling, even if it takes you all damn day. Don't hang up on them. Let them hang up on you. And call right back and demand to speak to the president of the company. Don't quit to you get to him. When you do, make sure he knows exactly the position you've been put in and why.

I did not curse or act ugly towards him. But i did in a strong manner of voice get my point across.

And as far as that guy impersonating as a licensed HVAC. You should call the police and have him arrested. See how he likes that.

I really hope you kick all three in the butt. They all owe you much more than an apology.

If you need anything, just let me know.
chal

Sorry to hear about your situation. If your power is still off there should be some type of organizations in your community to help get your power turned back on. If that doesn't work then see if the government can help. No one should be without power. Also with that guy, I would have him arrested. All he did was take your money and left you without power. Your a strong person. I would have lost my cool a long time ago. I hope this works out for you.

Thank you all for all your support.

As you see, anger has not turned to back to stress.....anger hits when something comes to a head....that is only a normal reaction until one can sort through the debris & find the path.

The electric comany came up with a payment plan...only problem it leaves me about -50 every month.....without my food being considered.

My friend that hired the same guy to do his heat pump system & was the one that suggested my using him is helping me out with some money so I can afford my lawyer.

I talked to the manufacturer the other day & they said that my lawyer could go directly to their legal group...only problem is that I don't have the "proof" that it was their fault according to them....they don't have the information where their units go out to & how they are handled through distributors who will not talk to the customer.....so all the facts of proof are hid from be because the guy refuses to give me the information......his stupid reasoning...."the privacy act"....he doesn't have to give me that information.....geezz I am trying to save his @$$ from getting nailed for the complete expense & he's too stupid to listen......either 1)there is really something wrong with his brain(no normal person could possibly be that stupid) or 2)he is trying to hide the real information that he is completely responsible for it all.....or 3)the people he filed with paid out the money & he is keeping it all to himself

Anyway you look at it...he has the key to any way of my getting the money from the manufacturer if they are responsible at all....so since I can't get the information from him...I have no other choice that to assume he is hiding the inormation from me because he is completely responsible. His latest excuse for not giving me the information....."the privacy act"....what a jerk....he doesn't even know what the privacy act is all about.....they wouldn't give him my electric bill information because if the privacy act, so he's saying he won't give me a copy of the receipts for MY HEATPUMP!!!! compressors.....I paid for them....they are under my warranty......that's what I noticed him doing when he was installing the heat pump....he was throwing around buzz words completely out of context & couldn't really explain how it was working.....I knew how it works....even by reading about it on the internet.....so it was obvious what he was doing....this guy is really an idiot....which is why it does jobs like this for earning money...he is not smart enough to hold down any other kind of job than things like this.

I confronted him about getting into jobs where he has no ability & can't handle them & it's his fault he accptes taking on jobs by letting people think he is more capable than he is & then can't handle problems when they come up.....got no response on that one.

He had the nerve to say it was because my house wasn't insulated correctly....after I got the heat pump working....I only had a bill of $164 in the same temperature month that it cost me $221 with the bad compressor....& that was before I started using the heat strips which drove the bill up to $700+....that's not insulation....but in his mind he is convinced that he is not responsible....last thing I said on the phone with him is that the judge would determine that.

I have him nailed...the electric company sent me the bad check he wrote to them.....so I have that also to fight with......glad they didn't send it back to him....people can go to jail for writing bad checks...I am sure his story of the lost check books & bad checks written on the account has to be a lie like everything else. People can be put in jail for writing bad checks!!!.....hmmmm

The company man he said he hired to come out & install the compressor ...who I thought might be cheating everyone....I wrote a complaint to BBB....they countered my complaint with no proof....so I replied to that to keep the complaint in place....think if they can testify under oath that all he did was hire them to check what was wrong with my compressor & never were hired to install it like the guy said....I think I will write up a letter saying that I recant my complaint if they can do that to prove just another one of his lies.....then I will get rid of the complaint off their name....they aren't an honest company either...into drugs & stuff, so not sure that they wouldn't lie under oath anyway????

It talking to the manufacturer....they said I should have had another company come out & take care of it....like I had money to do that???? I do get very angry that in a situation where you are totally wronged....everyone comes at you like the electric company or won't give a finger of help...like the manufacturer or the guy......if you call everyday & make a nuisance out of yourself...they say they will just ignore you....if you don't call every day & try to give the person the benefit of the doubt you are wrong.....no matter what you do you are wrong....I get angry at people who don't know the situation who judge what I should have done....I would like to see what they would have done in this situation.....at first...the reasoning was the thermostat...no idea that it was the heat pump...no body debugged the system well enough at first....problem...it was warm weather & they couldn't really tell very well what it was doing.....then it ends up there is a problem with the wiring to the thermostat...which is causing it so that it won't switch from heat to AC.....so the combination made it more difficult....add to that the ice storm in the end of January that messed us all up here for about 1 month.....everyone forgets about those things when they start to judge.....I am fighting those feelings also besides the ones of being so wronged only yet again another time.

It does seem that the Kentucky business people are lying cheating slimes.....so that's what I have to say about them....only one I have had work here I can say did the job he was supposed to. Luckily, the good job was on replacing all the windows & soffets.....a huge part of the house I couldn't have handled having problems with.

Will keep you informed on what happens....next step is the lawyer...he actually knows the guy & knows that he is not a licensed HVAC person.....so will see how to attack the situation....& have better direction at that time.

Thank you again for all your wonderful support......
Debbie

As you see, anger has not turned to back to stress....wow,

That should have been as you see, anger has NOW turned back to stress.....was that a freudian slip or what????

Debbie

Can I pick door number ... ?

Quote:

2) he is trying to hide the real information that he is completely responsible for it all.....

It totally sucks that you got caught up in this guy's scheme. It's not your fault. You're not dumb, I know you know that. And don't lose your trust in people over this. He's not worth it! And I'm exhausted just reading about all you've been going through this past while and since last fall. You ARE a very strong woman and you will be OK. Never succumb to injustice! Continue being that tiger lady! You inspire me!

Love,

Yep, I think you chose the right door too.....can't believe it was the door that it ended up being, but it is what it is..

Didn't mean to exhaust everyone else with my exhausting situation...wow, I guess my words must be pretty well written if others can actually feel the exhaustion...lol.....they say when words paint a picture they are well written....guess if they express an emotion that is actually felt....it must be the same way.

I think it's not just him but him & the many others who have touched my life is such a bad way over these last few years that are having the influence of not trusting.....not all people.....just people who are wanting to do work for me. I can definitely qualify that.

I think the injustice is the largest struggle, but I find that I take a breather & then go at it again with more ammunition.....until I run out of ammunition which seems to have happened in the past. I never give up hope until I have proven to myself that I have turned over the last stone with no possible success in holding the people who have done wrong accountable for what they have done.....or when the proof turns out to be more costly than what I can get out of it. It is important to keep the right perspective also & know when to let go & when you can hold on & make a difference.

Wow, tiger lady.....that's cool.....I will hold onto this title.....I'm liking it very much.


Debbie