Couch 95: No title required

Squirrel1983 · Jun 15, 2015, 06:43 AM

Quote:

Originally Posted by hankster

Okay i would NOT have made a good pharm tech - i would have said, lady, the Midol is in aisle ten!

Haha. Thanks for putting a smile on my face.

stopdog · Jun 15, 2015, 06:50 AM

Cvs is usually better than walgreens around here. I have a prescription for my dog I have to get filled. Sometimes I have watched customers get upset for no outward reason and sometimes I have watched the pharmacy people be jerks. Since it is for the dog maintenance (not immediate sick crisis) and because I usually get it filled before we run out, I can leave if the pharmacy frustrates me. But some of the customers don't have that luxury.
Customer service jobs can be rough.

Jun 15, 2015, 08:21 AM

Quote:

Originally Posted by Squirrel1983

Hi, couch.

Well, I was too tired to write about the thrill of CVS at work last night, so I will now.

I am doing inventory stuff, the phone rings and the pharmacist on duty answers. She's talking to the customer on the phone. 2 people walk up at the same time...one at drop-off, one at pick-up. I go to the drop-off patient first. After I take in his script, I go to help the other customer. After helping her, she yells at me that I am lucky she is a patient person because she was there first and I helped the thug before her. She told me I need to take my job more seriously and started to say other things I forgot. I apologize. The pharmacist is now off her call and comes over. She asks the customer what is wrong and the lady yells that I need to be retrained. The pharmacist apologizes. The lady continues that we should both be fired because we were back there socializing and gabbing and not paying attention to the customers. The pharmacist tells the lady she was on the phone with another customer, so we were not gabbing. The lady yells at the pharmacist that she is not talking to her she is talking to me. She says she is calling cooperate. The lady storms away, as she does the pharmacist asks if there is anything she can do to make the situatuion better, and the lady yells "just leave me alone".

Wow! The whole time she is yelling, I am thinking in my head about her "patient person" comment...no, if you are yelling right now about it, you are not patient...a patient person wouldn't go on and on about it, they might just mention it politely once.

Wow... that must be so tough to deal with in person. I work for a pharmacy too, except it's a mail order pharmacy, so I talk to people on the phone all day long ordering their meds and checking status on their meds, they can be really mean sometimes... I love when they yell at me for 5 straight minutes and then say "Oh I'm not yelling at you." Um, yes you are. I think people get even braver when they're hiding behind their telephone... they can get really nasty sometimes. I get yelled at many times a day. But at least I have the option of sitting there making ridiculous faces at them and flipping them off because they can't see me. Which I do a lot of. This gal that sits behind me is so funny, she puts them on mute and talks back to them. I'm always afraid to do that, my luck my mute button wouldn't work and they'd hear me! You can't exactly do that stuff in person, so it must be really tough to remain professional, I commend you.

Jun 15, 2015, 08:28 AM

Morning couch! (or evening) Yawn... I didn't sleep too good last night. That damn Burger King mascot guy had me really on edge. I went on their web site and sent a comment form about how creepy and triggering that guy is and asked them to stop the commercials again. A fat lot of good that will do probably, but at least I did something. I was watching a movie last night and the commercial came on again and I changed the channel and put my head under the covers immediately. The weirdest thing is I don't know what I am so freaked out about. It's just some stupid plastic statue. I feel like I'm not all here this morning. Well I think this is my true test on if I am truly done with therapy. If I can pull myself back together pretty quick using all the tools I learned in t, then I shall consider my therapy successfully concluded. If not, I'm calling t to talk about it.

Jun 15, 2015, 08:31 AM

In other news my son starts his 2nd summer college class today. Last week was just a one-week study skills kind of thing. Today starts his precision machining math course that lasts I think 4 weeks. I'm so proud of him. He took 2 dual-enrollment classes this past semester, so he already has 8 credits towards his college, and he'll have I think 2 more credits after this summer class. Beaming with pride over here.

He will be a senior in high school in the fall. Time for me to head to work. Have a great day/night all!

stopdog · Jun 15, 2015, 08:33 AM

Insane bureaucracy in the health care system is greatly frustrating. I just avoid it for myself as being dead is better for me than dealing with mds, insurance co, and others. But for those who don't feel the way I do, it can be a very very frustrating process. And you get different and conflicting responses each time you call in - sometimes at the request of the drug overlords. I don't know how many insane conversations we have had with the drug provider we have to use due to their calling us and requesting a callback (for sick bff) and when we call back - everyone is clueless. I am not saying it is good for anyone to get yelled at - but the set up is such that sick, scared people have little control and are often faced with unnecessary stupidity.

At least with the dogs I can easily change vets and often have a lot of different choices of how and where to get the drug the one dog takes.

Ellahmae · Jun 15, 2015, 11:59 AM

Is it wrong that I feel like that thread is bringing out insecurities in me and T's relationship. Sigh. Probably is. Don't know what my problem is lately. Frustrating.

Insurance is greatly frustrating at the present moment, saying one thing not doing it. Then doing it, then not doing it. The right never talks to the left and if they could get cohesion from one department to the other that would greatly help, I think. Or just hire competent people in the first place.

unaluna · Jun 15, 2015, 12:08 PM

We're not alone - try googling "creepy burger king "

Ellahmae · Jun 15, 2015, 12:10 PM

Quote:

Originally Posted by hankster

We're not alone - try googling "creepy burger king "

No way. I know he's creepy and I already have nightmares I deal with, don't need to add to it.

Jun 15, 2015, 01:06 PM

Saw this on Facebook this morning and thought it was a good thing for me to keep in mind: “My next step in the right direction doesn’t have to be a big one.”

Squirrel1983 · Jun 15, 2015, 01:51 PM

Afternoon, couch.

I am home from CVS. Things went pretty well today, we were just slammed. Kept me busy though. Busy is better than dead and twiddling thumbs. The lady from last night came back to pick up her husband's prescription (why she didn't get it last night I have no clue). She yelled at the tech at pickup that she needs to not ignore customers. The tech was putting recently filled prescriptions in the bins between customers. The tech said as soon as the lady walked up that she would be with her in a minute, so she did acknowledge her. The tech puts down the box of scripts in her hand and goes to help the lady. The lady yells that she will be switching pharmacies because we have poor customer service. The pharm manager hear this and walks over asking what the problem is. The lady yells at him that she is finished with us and hopes we get shut down. Haha. The night pharm that was there last night had told the pharm manager when he came in this morning what happened. After the lady left today, I told the pham manager that she was the same one from last night. He commented that some customers are just hard to please.

I am off tomorrow, so hopefully I can get some more cleaning done.

Well, I am hungry, I need to eat lunch (I worked 10-2 so I was working during lunch hour and being that I was under 6 hours today, I don't get a lunch break).

unaluna · Jun 15, 2015, 02:30 PM

Quote:

Originally Posted by My kids are cool

Saw this on Facebook this morning and thought it was a good thing for me to keep in mind: “My next step in the right direction doesn’t have to be a big one.”

Ive found a "new" breakfast - quarter cup of Kashi nuggets (similar to grapenuts but hopefully healthier), half cup unsweetened soy milk, and a sliced banana. Not too filling, and i dont overeat it, and it stays with me for a few hours. 3 days so far. Its a minor miracle for me. Not a huge step, but in the right direction!.

DelusionsDaily · Jun 15, 2015, 02:57 PM

Sorry, I read the couch every day, multiple times a day. I don't what's going on with me I'm so up & down today. I had a nephew born Thursday and it's making me miss my sister wishing she were here to see/be with them. Ugh! Partial program just makes me depressed. Not sure why. Wish I could quit since it's making me worse. But I don't think I could just not show up.

Crook32 · Jun 15, 2015, 03:07 PM

Quote:

Originally Posted by DelusionsDaily

Sorry, I read the couch every day, multiple times a day. I don't what's going on with me I'm so up & down today. I had a nephew born Thursday and it's making me miss my sister wishing she were here to see/be with them. Ugh! Partial program just makes me depressed. Not sure why. Wish I could quit since it's making me worse. But I don't think I could just not show up.

Partial made me more depressed too. I ended up going IP because of it.

Sent from my iPhone using Tapatalk

CantExplain · Jun 15, 2015, 05:21 PM

I had a dream where someone on this forum criticised my "cynical lawyerese".

CantExplain · Jun 15, 2015, 05:25 PM

Quote:

Originally Posted by Ellahmae

Is it wrong that I feel like that thread is bringing out insecurities in me and T's relationship. Sigh. Probably is. Don't know what my problem is lately. Frustrating.

Insurance is greatly frustrating at the present moment, saying one thing not doing it. Then doing it, then not doing it. The right never talks to the left and if they could get cohesion from one department to the other that would greatly help, I think. Or just hire competent people in the first place.

The US has socialised medicine without the medicine.

unaluna · Jun 15, 2015, 06:14 PM

Quote:

Originally Posted by CantExplain

I had a dream where someone on this forum criticised my "cynical lawyerese".

If it was me, im sure i meant it supportively

Im watching a great old (1965) arthur penn warren beatty movie Mickey One. Dorian Gray is in it . Warren beatty is a comedian from detroit. Its very kafkaesque

Squirrel1983 · Jun 15, 2015, 06:23 PM

Evening couch. I was sitting at home about 5pm and realized I did not pick up my medication before I drove home and need it for tomorrow. So, I drove all the way back out to work (20 minutes one way) to pick it up.

I got it though and am home and fed supper now.

I am thinking about writing new T another note, but actually sending this one to her. Maybe via fax, since she seems to like that method of contact with the comments she made about the options old T suggested to get her my records.

And that method is easier, just run to Staples and send it off. No going to the store for envelopes, then to the post office for stamps. Just stick it in a machine, hit send and pay the fee. I need to voice some things that I am having issues with to see if she thinks I should continue therapy with her or find somone else. I'm really so mixed on what to do. New T came highly recommended by old T, and now she's not so great. Old T used to work with her in the late 80's/early 90's (yes, I know that was a while ago). Could new T have changed how she thinks/run things since old T last saw her in action? I'm just really torn. I don't want to think that old T gave a horrible recommendation...I don't think she would do that...but it's just really tough right now.

unaluna · Jun 15, 2015, 06:29 PM

Squirrel, my long term t that i saw for over ten years gave me a referral to a perfectly nice t who i might have liked as a friend but something just never clicked between us. Its like my long term t was too rough, but her referral was too soft! I needed somebody in between who was just right!

stopdog · Jun 15, 2015, 09:47 PM

Quote:

Originally Posted by CantExplain

The US has socialised medicine without the medicine.

I would say we have drugging without healing.

Squirrel1983 · Jun 15, 2015, 09:49 PM

Typed the letter. Can't find the fax number though. You'd think it'd be on her business card. but it's not. I will call her office tomorrow and ask the receptionist for the fax number and fax it in tomorrow. It's a 2 page letter, but it expresses my thoughts and concerns. We'll see how she takes it.

Squirrel1983 · Jun 15, 2015, 09:53 PM

Another interesting story for CVS today. A guy came in to refill his dog's Tramadol (yes some dogs do need it). He picked up 180 pills on June 5th and said he was completely out now. Of course based on Federal law it is too soon to fill. I could see needing it a couple days early, but 20 days early? I wonder how drugged his dog is if he is being given 18 Tramadol a day. Poor puppy.

unaluna · Jun 15, 2015, 09:59 PM

Poor puppy my butt! Thats oxy! I betcha dollars to donuts that dog dont hunt!!

unaluna · Jun 15, 2015, 10:03 PM

Quote:

Originally Posted by stopdog

I would say we have drugging without healing.

Hows the partner?

stopdog · Jun 15, 2015, 10:04 PM

I give my dog tramadol and have taken ultram myself (after motorcycle crash)- it just recently became this insanely controlled. It does not feel like taking oxycodone (which both dog and I have also had) - the great thing about tramadol is that it does not interact badly with other meds the dog takes like a lot of stuff can. It also does not work as well as oxycodone for the pain.
I really wish we would quit being so puritanical about pain meds in this country.

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